AIOps Specialist and Senior Sales Engineer,
Mark Arts has over 20+ years of experience in IT. He is an evangelist of Artificial Intelligence for IT Operations (AIOps) and highly specialized in this domain. As a Senior Sales Engineer, he is the key person between the sales-, development department, and the customer. In his career he gained thorough knowledge in Service Reliability Engineering (SRE), DevOps, Agile, Continuous Improvement/Continues Delivery (CI/CD), Cloud, IT Operational Analytics (ITOA), Application Performance Management (APM), Monitoring, Business Service Management (BSM), IT Service Management (ITSM), Change and Configuration Management, ITIL and machine learning.