Expert panel: The Human Factor in Digitisation
Who will be using that flashy new technology you’re thinking of investing in? Your end users, that’s who. This should be self-evident, yet time and again companies forget that digitisation is about empowering people. There is little value in procuring new business technology if end users find it confusing and cannot make sense of it – this is undoubtedly one of the main causes of failure when it comes to innovation and deploying cloud technology.